Return Policy

30-DAY AT-HOME TRIAL

Returns and Refunds at Yenzmamâ„¢

A clear return process created to help you shop for Yenzmamâ„¢ kitchenware with confidence.

Last updated: July 30, 2026

30 days
Period for submitting a return request

No fee
No restocking charge on approved eligible returns

5 days
Target inspection period after the return arrives

1. The Yenzmamâ„¢ 30-Day Home Trial

We want you to feel confident trying Yenzmamâ„¢ kitchenware in your own home. You may submit a return request within 30 calendar days following confirmed delivery.

Before sending an item back, you must receive return authorization from us. Packages mailed without approval may be delayed, declined, or shipped back to the sender.

2. Return Eligibility

For a return based on personal preference, you may open and use the product only to the extent reasonably required to evaluate it during the home-trial period.

Returned merchandise must be clean, complete, undamaged, and accompanied by every included component, accessory, manual, and the original packaging. Proof that the product was purchased through Yenzmam.com is also required.

Where permitted by law, we may reject a return or make a reasonable deduction if the item shows signs of misuse, accidental damage, unauthorized alteration, excessive wear, missing components, contamination, or use that does not follow the supplied instructions.

3. Nonreturnable Items

The following products are not eligible for return:

  • gift cards and downloadable or digital products;
  • personalized or custom-configured merchandise;
  • replacement filters, wicks, cartridges, or other hygiene-sensitive consumable items once their sealed packaging has been opened;
  • products identified as final sale before purchase; and
  • merchandise not purchased directly from Yenzmam.com.

Nothing in this section restricts any rights that cannot legally be excluded.

4. Damaged, Defective, or Incorrect Orders

Please examine your shipment shortly after it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us within seven days of delivery whenever reasonably possible.

Include your order number and clear photographs of the product, its packaging, and the shipping label. After reviewing the information, we will determine an appropriate solution. Depending on the circumstances, this may include replacement components, a replacement product, return authorization, or a refund.

5. Return Shipping

If you are returning an item because you changed your mind, you are responsible for the return shipping cost and must use a trackable delivery service.

When Yenzmamâ„¢ verifies that a product arrived damaged, is defective, or was shipped incorrectly, we will provide return instructions and cover reasonable return shipping costs that we have authorized.

Approved eligible returns are not subject to a separate restocking fee. Charges paid for expedited delivery are not refundable unless required by law or the return is the result of our error.

6. Refund Processing

Our goal is to inspect an authorized return within five business days after it reaches the designated return location.

Once approved, the refund will be sent to the original payment method. Your financial institution may need an additional 3–10 business days to post the credit. Bank processing times are outside our control.

7. Exchanges

Exchange options depend on current inventory. If a direct exchange is unavailable, the most dependable option is to complete an authorized return and submit a new order.

Any difference in price will apply to the replacement product.

8. Canceling or Changing an Order

If you need to cancel or revise an order, contact us as soon as possible. We cannot guarantee that a request can be completed after payment review, warehouse preparation, or shipping has started.

Once an order has shipped, the return process described in this policy will apply.

Questions or Support

For help with a return or purchase, contact the Yenzmamâ„¢ Customer Care team at service@yenzmam.com. Please include your order number when your message concerns an existing purchase.