Return & Refund Policy

Yenzmamâ„¢ Return & Refund Policy

Last Updated: August 4, 2026

At Yenzmamâ„¢, we want you to feel comfortable with your purchase. This Return & Refund Policy explains how returns, exchanges, damaged items, cancellations, and refunds are handled.

This policy is provided in addition to any mandatory consumer rights available under the laws of your country or region. Nothing in this policy limits rights that cannot legally be excluded.

30-Day Voluntary Return Policy

Unless otherwise stated, eligible products may be returned within 30 calendar days after the date they are delivered.

To qualify under our voluntary 30-day return policy, the product must:

  • Be in substantially the same condition in which it was received;
  • Be unused, except for reasonable inspection;
  • Include the original accessories, components, manuals, and packaging where reasonably available;
  • Be accompanied by valid proof of purchase.

Conditions relating to unused products and original packaging apply only to our voluntary return policy and do not restrict any statutory cancellation, withdrawal, warranty, or defective-product rights available under applicable law.

How to Request a Return

Before sending a product back, contact us at:

Email: service@yenzmam.com

Please include:

  • Your full name;
  • Order number;
  • Product you wish to return;
  • Reason for the return;
  • Photographs or videos where the product is damaged, defective, or incorrect.

After reviewing your request, we will provide return instructions and the appropriate return address.

The return facility may differ from the company address listed on this website. Sending a product to an address without first obtaining return instructions may delay processing, but it will not remove any mandatory rights you have under applicable law.

Change-of-Mind Returns

For returns made because you changed your mind, selected the wrong product, or no longer require the item:

  • You are generally responsible for return shipping costs, unless applicable law requires otherwise;
  • The original delivery charge is generally non-refundable, except where required by law;
  • We recommend using a trackable shipping service;
  • You are responsible for the product until it reaches the designated return facility.

We are not responsible for return parcels lost because an untracked or incorrectly addressed return service was used.

European Union Right of Withdrawal

Customers in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 calendar days without providing a reason.

For goods, the withdrawal period generally begins on the day after you, or a person designated by you, receives the product.

To exercise this right, you must send us a clear statement before the withdrawal period expires. You may contact us by email or use the model withdrawal form at the end of this policy.

During the statutory withdrawal period, you may inspect a product in a manner similar to how you would inspect it in a physical store. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics, and functioning.

Where applicable:

  • You must return the product within 14 days after notifying us of your withdrawal;
  • You are responsible for direct return shipping costs where you were informed of this responsibility before purchasing;
  • We will refund the purchase price and the cost of the least expensive standard delivery method offered for the order;
  • Additional costs resulting from an express or premium delivery method are not refundable unless required by law;
  • We may withhold reimbursement until the goods are received or until you provide evidence that they have been returned, whichever occurs first.

Your statutory rights regarding defective, damaged, or non-conforming goods remain unaffected.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

Contact us as soon as reasonably possible if:

  • The product arrived damaged;
  • The product is defective;
  • An item is missing;
  • You received the wrong product;
  • The product materially differs from its description.

Please provide your order number and clear photographs or videos showing the issue.

After reviewing the claim, we may provide an appropriate remedy, such as:

  • A replacement;
  • Replacement parts;
  • A repair, where appropriate;
  • A partial refund;
  • A full refund.

Where the product is confirmed to be damaged, defective, or incorrectly supplied, Yenzmamâ„¢ will cover reasonable return shipping costs where a return is required.

We may not require a damaged product to be returned where photographs or other evidence are sufficient to resolve the claim.

EU Legal Guarantee

Customers protected by European Union consumer law generally have a minimum two-year legal guarantee for goods that are faulty, do not function as advertised, or do not match their description.

Depending on the circumstances and applicable law, the available remedy may include repair, replacement, a price reduction, or a refund.

This legal guarantee is separate from and not limited by our voluntary 30-day return policy.

Non-Returnable Products

The following products may not be eligible for a voluntary change-of-mind return:

  • Personalized or custom-made products;
  • Gift cards;
  • Products that deteriorate or expire rapidly;
  • Products damaged through misuse, neglect, unauthorized modification, improper storage, or normal wear;
  • Sealed products that are not suitable for return for health or hygiene reasons after the seal has been removed, where permitted by law;
  • Products marked as final sale, where exclusion is permitted by applicable law.

These exclusions do not apply where a product is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer law.

Exchanges

We do not guarantee direct exchanges for every product.

The quickest way to obtain another product may be to return the eligible item and place a new order after the return has been approved.

Where a product is defective or incorrect, contact us before placing another order so that we can provide the appropriate solution.

Order Changes and Cancellations

Orders may begin processing shortly after payment authorization.

To request a cancellation or change, email service@yenzmam.com as soon as possible.

We will make a reasonable effort to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been transferred to a carrier.

If an order has already shipped, it must generally be handled through the applicable return process after delivery.

Refund Processing

After we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank, card issuer, PayPal, or payment provider.

For voluntary returns, we aim to process approved refunds within 10 business days after inspection.

For statutory withdrawal requests, refunds will be issued within the timeframe required by applicable law. Where legally permitted, we may wait until the product is received or evidence of return is provided.

Late or Missing Refunds

If an approved refund does not appear:

  1. Check your payment account again;
  2. Contact your card issuer, bank, or payment provider;
  3. Allow for their standard processing period;
  4. Contact us at service@yenzmam.com if the refund is still missing.

Chargebacks and Payment Disputes

Please contact us before submitting a payment dispute so that we have an opportunity to review and resolve the issue.

This request does not limit your right to contact your payment provider or exercise any legal rights.

Model EU Withdrawal Form

Complete and send this form only when you wish to withdraw from an eligible contract:

To:
Beijing Danru Catering Co., Ltd.
Trading as Yenzmamâ„¢
Room 208, within Unit -101, Basement Level 1, Building 1
Courtyard No. 16, Guangshun South Street
Chaoyang District, Beijing, China
Email: service@yenzmam.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Product name:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Customer signature, only if submitted on paper:

Date:

Contact Information

Yenzmamâ„¢
Beijing Danru Catering Co., Ltd.

Room 208, within Unit -101, Basement Level 1, Building 1
Courtyard No. 16, Guangshun South Street
Chaoyang District, Beijing, China

Phone: 00852-6480358
Email: service@yenzmam.com