Shipping Policy

Yenzmam™ Shipping Policy

Last Updated: August 4, 2026

This Shipping Policy explains how Yenzmam™ processes, ships, tracks, and delivers customer orders.

Delivery estimates are provided in good faith but are not guaranteed unless we expressly state otherwise. Statutory consumer rights remain unaffected.

Shipping Availability

We ship to the destinations available during checkout.

Shipping availability may depend on:

  • The destination country or region;
  • Local delivery restrictions;
  • Product size or weight;
  • Carrier service availability;
  • Customs or regulatory restrictions.

If your destination cannot be selected during checkout, we may not currently be able to deliver there.

Order Processing

Orders are generally prepared within:

2–4 business days

During major promotions, public holidays, seasonal demand, or unusually high order volumes, processing may take up to:

5 business days

Business days exclude weekends and public holidays.

Processing time begins after:

  • Payment has been successfully authorized;
  • Required order information has been received;
  • Any necessary fraud or address review has been completed.

Processing time is separate from delivery time.

Estimated Delivery Time

For orders delivered to the United States, estimated transit time is generally:

10–15 business days after dispatch

This estimate does not include the 2–4 business-day processing period.

Delivery times may vary because of:

  • Carrier delays;
  • Severe weather;
  • Public holidays;
  • Customs inspection;
  • Remote delivery locations;
  • Address errors;
  • Transportation interruptions;
  • Events outside our reasonable control.

Where available, an estimated delivery range may also be displayed at checkout or in the order confirmation.

Shipping Charges

Applicable shipping charges will be displayed before you complete checkout.

Customers will not be required to pay undisclosed delivery charges imposed by Yenzmam™ after an order has been completed.

Any taxes, customs duties, or import-related charges will be handled as displayed during checkout or as required by the destination country’s laws and procedures.

Order Confirmation

After a successful purchase, you will normally receive an order confirmation email containing:

  • Your order number;
  • Purchased products;
  • Delivery information;
  • Payment summary.

Please review the information carefully and contact us promptly if anything is incorrect.

Tracking Information

When tracking is available, we will send a shipping confirmation email containing a tracking number or tracking link after the parcel has been dispatched.

Tracking information may take several business days to become active after the carrier receives the parcel.

A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

Shipping Delays

If we become aware that an order cannot be shipped within the stated processing timeframe, we will contact you with an updated estimate.

Where required, you will be given the choice to:

  • Accept the revised shipment date; or
  • Cancel the unshipped order and receive a full refund for the cancelled items.

If we determine that an order cannot be fulfilled, we may cancel it and issue a full refund to the original payment method.

Address Changes

Customers are responsible for entering a complete and accurate delivery address.

To request a correction, contact us at service@yenzmam.com as soon as possible.

We cannot guarantee an address can be changed after:

  • The order enters processing;
  • A shipping label is created;
  • The parcel is transferred to the carrier.

If an incorrect address causes a parcel to be returned, additional shipping charges may apply before it can be resent, except where the error was caused by Yenzmam™.

Risk of Loss and Delivery Responsibility

Yenzmam™ remains responsible for the order until it is delivered to you or to a person designated by you, except where you independently arrange a carrier that was not offered by Yenzmam™.

A tracking status alone may not conclusively determine delivery where credible evidence shows that the parcel was not received.

If an order is missing, we will work with the carrier to investigate and provide a replacement, refund, or other appropriate remedy where required.

For EU consumers, the seller is generally responsible for the goods until the customer or a designated recipient physically receives them.

Lost Packages

If tracking has not updated for an unusually long period or the parcel has not arrived within a reasonable time after the estimated delivery range, contact us with your order number.

We may ask you to:

  • Confirm the delivery address;
  • Check with household members;
  • Check safe delivery locations;
  • Contact the local carrier;
  • Allow a reasonable carrier investigation period.

If the carrier cannot confirm valid delivery, we will provide the remedy required by applicable law.

Packages Marked Delivered but Not Received

If tracking shows “delivered” but you cannot locate the parcel:

  1. Check around the delivery location;
  2. Ask household members or neighbors;
  3. Check with building reception or property management;
  4. Contact the local carrier;
  5. Email service@yenzmam.com.

We will review the circumstances and assist with a carrier investigation.

Damaged Packages

If your order arrives damaged:

  • Keep the product and packaging;
  • Take clear photographs of the parcel and product;
  • Contact service@yenzmam.com as soon as reasonably possible.

Do not discard the packaging until your claim has been reviewed.

Split Shipments

An order containing multiple products may be shipped in separate parcels.

In that situation, you may receive:

  • More than one tracking number;
  • Parcels on different dates;
  • Separate shipping notifications.

You will not be charged an additional shipping fee solely because we divide an order into multiple parcels.

Failed Delivery and Returned Parcels

A parcel may be returned because of:

  • An incorrect or incomplete address;
  • Refusal of delivery;
  • Failure to collect the parcel;
  • Repeated unsuccessful delivery attempts;
  • Local carrier restrictions.

Contact us if tracking shows that the parcel is being returned.

Where the return was not caused by Yenzmam™, reasonable reshipping costs may apply. Any refund will be handled according to our Return & Refund Policy and applicable law.

Contact Information

For shipping assistance, contact:

Email: service@yenzmam.com
Phone: 00852-6480358

Yenzmam™
Beijing Danru Catering Co., Ltd.
Room 208, within Unit -101, Basement Level 1, Building 1
Courtyard No. 16, Guangshun South Street
Chaoyang District, Beijing, China