Terms of Service

Yenzmam™ Terms of Service

Last Updated: August 4, 2026

These Terms of Service govern your use of yenzmam.com and purchases made from Yenzmam™.

The website is operated by Beijing Danru Catering Co., Ltd., trading as Yenzmam™.

By visiting the website, creating an account, or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional terms displayed during checkout.

Nothing in these terms limits mandatory consumer rights that cannot legally be excluded.

1. Eligibility

By using the website, you confirm that:

• You are legally capable of entering into a binding agreement; or
• You are using the website with the permission and supervision of a parent or legal guardian.

You must not use the website for unlawful or unauthorized purposes.

2. Website Hosting

Our online store is hosted by Shopify, which provides the ecommerce platform used to display products and process transactions.

Shopify and other service providers may process information according to their own applicable terms and privacy notices.

3. Account and Customer Information

You agree to provide current, complete, and accurate information during checkout and account registration.

You are responsible for:

• Maintaining the confidentiality of account credentials;
• Activity conducted through your account;
• Updating your contact and delivery details;
• Notifying us of unauthorized access.

We may suspend or restrict an account where reasonably necessary to prevent fraud, abuse, security threats, or unlawful conduct.

4. Product Information

We make reasonable efforts to display product descriptions, measurements, specifications, materials, and photographs accurately.

However:

• Screen settings may affect color appearance;
• Product packaging may change;
• Minor variations may occur;
• Images may include props not included with the product.

The product description shown on the product page identifies what is included.

We reserve the right to correct errors or update information, but we will not materially change a confirmed order without informing you where required.

5. Product Availability

Products and quantities may be limited.

Adding a product to a shopping cart does not reserve inventory.

We may discontinue a product or limit quantities, subject to applicable law.

If a purchased product becomes unavailable, we will contact you and provide an appropriate refund or alternative choice.

6. Prices

Prices are displayed in the currency shown on the website or checkout page.

Unless otherwise stated, applicable shipping charges, taxes, or fees are calculated and displayed before the order is submitted.

We may change prices at any time, but price changes will not affect a completed order unless:

• There is an obvious pricing error;
• The order is changed with your agreement;
• Applicable law permits correction.

If an obvious pricing error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order for a full refund.

7. Orders

An order is an offer to purchase products from us.

We may accept or decline an order for legitimate reasons, including:

• Product unavailability;
• Payment failure;
• Suspected fraud;
• Incorrect pricing;
• Delivery restrictions;
• Legal or regulatory requirements;
• Unusually large or duplicate orders.

A payment authorization or automated confirmation does not necessarily mean an order has been finally accepted.

If we cancel an order after payment, we will refund the cancelled amount to the original payment method.

8. Payment

You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.

Payments are processed through third-party providers.

We may conduct reasonable fraud-prevention or payment-verification checks before fulfilling an order.

See our Payment Options page for additional information.

9. Shipping and Delivery

Processing and delivery estimates are explained in our Shipping Policy.

You are responsible for providing an accurate and complete delivery address.

Risk of loss or damage remains with Yenzmam™ until the product is delivered to you or a person designated by you, except where you independently arrange a carrier that was not offered by us.

We are not responsible for delays caused by events outside our reasonable control, but we will provide cancellation or refund options where required by applicable law.

10. Returns, Refunds, and Consumer Rights

Returns, cancellations, damaged products, and refunds are governed by our Return & Refund Policy.

Our voluntary return policy does not replace or restrict mandatory rights relating to:

• Statutory withdrawal periods;
• Defective goods;
• Incorrect goods;
• Legal guarantees;
• Products that do not match their description.

11. Promotions and Discount Codes

Promotions may be subject to:

• Start and end dates;
• Product exclusions;
• Minimum spending requirements;
• Usage limits;
• Geographic restrictions;
• One discount per order.

Discount codes must be entered before checkout is completed unless otherwise stated.

Promotions cannot normally be applied retroactively or exchanged for cash, except where required by law.

We may cancel or correct a promotion affected by fraud, technical errors, or unauthorized use.

12. Acceptable Use

You must not:

• Use the website for illegal purposes;
• Provide false or misleading information;
• Commit fraud or impersonate another person;
• Introduce malware or harmful code;
• Attempt unauthorized access;
• Scrape or extract website data without permission;
• Interfere with website security or operation;
• Harass employees, customers, or other users;
• Infringe intellectual property rights;
• Use automated systems that place an unreasonable burden on the website.

We may restrict access where reasonably necessary to protect the website, customers, or business.

13. Intellectual Property

Website content, including text, graphics, logos, product photographs, designs, software, and branding, is owned by or licensed to Yenzmam™ and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell, license, or commercially exploit website content without written permission.

14. Reviews and Submitted Content

When you voluntarily submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You have the right to submit it;
• It is accurate to the best of your knowledge;
• It does not violate another person’s rights;
• It is not unlawful, abusive, fraudulent, or misleading.

You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, adapt, and use submitted content for operating and promoting the business, subject to applicable privacy and consumer laws.

We may remove submitted content that violates these terms.

15. Third-Party Services and Links

The website may contain links or integrations provided by third parties.

We do not control third-party websites and are not responsible for their:

• Content;
• Availability;
• Security;
• Products;
• Privacy practices;
• Terms.

Use of third-party services is subject to the third party’s terms.

16. Privacy

Our collection and handling of personal information are explained in the Yenzmam™ Privacy Policy.

17. Disclaimer

We aim to keep the website accurate, secure, and available, but we cannot guarantee uninterrupted or error-free operation.

To the fullest extent permitted by law, the website is provided on an “as available” basis.

Nothing in these terms excludes warranties, guarantees, or remedies that cannot legally be excluded, including mandatory consumer protections.

18. Limitation of Liability

To the fullest extent permitted by law, Yenzmam™ will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable.

Nothing in these terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by negligence where liability cannot be excluded;
• Intentional misconduct;
• Mandatory product liability;
• Any liability that cannot legally be limited.

For consumers, our liability will not be limited in a way that removes mandatory legal remedies.

19. Indemnification

To the extent permitted by law, you agree to be responsible for losses reasonably resulting from your unlawful use of the website, intentional violation of these terms, or infringement of another person’s rights.

This section does not apply where prohibited by consumer law.

20. Events Outside Reasonable Control

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Natural disasters;
• Severe weather;
• Carrier disruption;
• Labor disputes;
• Government action;
• Customs delays;
• Internet or infrastructure outages;
• Public health emergencies.

We will take reasonable steps to minimize disruption and provide remedies required by applicable law.

21. Termination

We may suspend or terminate access where you materially violate these terms, engage in fraud, threaten website security, or use the service unlawfully.

Termination does not affect rights and obligations arising before termination.

22. Severability

If any provision is found unlawful or unenforceable, the remaining provisions will remain effective.

The affected provision will be interpreted or limited only to the extent necessary to make it enforceable where legally possible.

23. No Waiver

Failure to enforce a provision does not waive the right to enforce it later.

24. Governing Law

These terms are governed by the laws applicable to Beijing Danru Catering Co., Ltd., to the extent permitted by law.

For consumers, this provision does not remove mandatory protections or jurisdiction rights available under the laws of the consumer’s country or region.

Any dispute will be handled by a court or dispute-resolution body with lawful jurisdiction.

25. Changes to These Terms

We may update these terms to reflect changes in law, business operations, services, or website features.

The revised terms will be posted with an updated date.

Changes will not be applied retroactively where prohibited by law.

26. Contact Information

Questions about these Terms of Service may be sent to:

Yenzmam™
Beijing Danru Catering Co., Ltd.

Room 208, within Unit -101, Basement Level 1, Building 1
Courtyard No. 16, Guangshun South Street
Chaoyang District, Beijing, China

Phone: 00852-6480358
Email: service@yenzmam.com